Why can’t I log into my WW shop account?

From Tuesday 28th September 2021, our new website no longer requires customer accounts. To shop with us, simply enter your shipping details at checkout. Most website browsers will remember your details and auto-fill once you start typing. 


What happens to my details if I had a WW shop account?

If you had a WW Shop account before Tuesday 28th September 2021, rest assured that all your personal information will remain confidential. Read our privacy policy here.


Which payment options do you accept?

We accept Visa & Mastercard credit cards as payment methods and we now also have Shop Pay.


What is Shop Pay?

Shop Pay helps you check out faster when you’re shopping by automatically filling in your saved payment and shipping information when you enter your email address at checkout. It remembers your details for the next time you shop with us.


How much does shipping cost? 

Shipping fees for Australia and New Zealand are calculated based on the delivery address and the weight and dimensions of the parcel. 


Receive FREE SHIPPING on all orders over $69.00 (only valid at the time of purchase and cannot be applied once the order has been placed. Cannot be combined with any other offers unless explicitly noted.)


How long will my order take to arrive?

Once an order is placed, it is usually shipped within 1-2 days from our warehouses in Sydney and Auckland and arrives in 2-5 business days for most areas. 

See our estimated delivery timeframes by state and region here


How can I cancel or return my order? 

Please call our customer service team who will be happy to help: 

131 997 (AU) or 0800 009 009 (NZ), 9AM - 5PM excluding public holidays

Read more about our Refund & Replacement Policy here