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Help & Support

Help & Support

Need help choosing the right plan for your wellness and weight loss goals? No matter your question, our support team of experts are here to help.

Ways to contact us:

Call: Phone us on 131 997 (AU) or 0800 009 009 (NZ), 9AM - 5PM excluding public holidays
Live Chat: Please chat via the pop up on our main website to connect with our care team
Member Exclusive Chat: Available 24/7 when you log in to the WW app or the website
Email: Send your questions to customerservice@weightwatchers.com.au
Facebook: Follow our Facebook page and contact us via messenger

NB: Please call the number above or use Live Chat for any billing or cancellation inquiries as these cannot be actioned via email.