/ Help

Frequently Asked Questions

Customer services Newsletter Ordering Shipping

Customer Service

Contact Us

You can contact us here

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Live Chat

Click on our live chat tab at the bottom of the page to be connected with one of our Customer Service Consultants

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Online shop accounts

You can make an order without an account, but with one you will be able to make orders quicker in the future, and will be able to view the history of your orders

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Accounts settings

Change your account settings here

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Specials & Promotions

View our current specials and promotions here

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Join our mailing list

Click here to subscribe to our weekly newsletter

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You can unsubscribe from our mailing list here

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Finding an Item / Searching

To find a specific item, you can either select the relevant product category at the top of the screen, or alternatively, you can search for the name of the product in the search box at the top, right hand corner of the page.

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How to Place an Order

To place and order, add an item to your cart and click on "Display Basket" in the top, right hand corner of the page. From your cart, simply select "Checkout"

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Payment Options

We accept Visa, MasterCard and American Express

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Using a Coupon Code

To use a coupon code, enter the code in the box in the shopping cart

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Order Confirmation

Once you have ordered, you will receive an email confirming your order

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Canceling an Order

If you make an incorrect order, please contact us as soon as possible so that we can cancel your order before it is shipped to you. If the order is shipping to you, we may need you to return the item before we can process a refund.

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Track My Order

Unfortunately at this time we do not offer the ability to track your order

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Shipping Charges

Shipping for orders under a total of AU$65 is AU$11, for orders over a total of AU$65 shipping is free

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Shipping Time

Orders should arrive within 2 weeks in Australia

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